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Refund policy
Right to withdraw from the contract
A customer who is a consumer has the right to withdraw from the sales contract within 30 days without giving reasons. The deadline for withdrawal from the contract expires 30 days from the day the buyer took possession of the goods or when a third party other than the carrier and specified by the customer took possession of the product.
A consumer is also understood as an individual who enters into an agreement directly related to his entrepreneurial activity, when the content of this agreement indicates that he is not of a professional nature for this person, arising, in particular, from the subject of his activity. activities provided on the basis of the regulations on central registration and information on economic activities.
To exercise the right of withdrawal from the contract, you must inform us of your decision to withdraw from the sales contract by submitting a clear statement delivered to us. The withdrawal statement can be completed online on this website. This is the fastest method, but using the online form is not mandatory. The customer may send the withdrawal statement to us by mail or electronically to the email address: [email protected]. To meet the withdrawal deadline, it is sufficient for the customer to send the statement before the withdrawal period expires.
The buyer can use the standard withdrawal form attached in Appendix 1 to the Rules of our online store. Using the template form is optional.
In order to meet the withdrawal deadline, it is sufficient for the customer to send information about the exercise of their right to withdraw from the contract before the withdrawal period expires.
Please note that the right to withdraw from a distance contract does not apply to contracts referred to in Art. 38 of the Law of May 30, 2014 on the rights of consumers, m. in relation to the contract:
a) in which the subject of the service is a non-prefabricated object, made according to the technical specifications of the consumer or serving to meet his individual needs,
b) in which the subject of the service are items that, by their nature, are inextricably linked with other items after delivery,
c) in which the subject of the service is a product delivered in a sealed package, which cannot be returned after opening the package for health or hygiene reasons if the package was opened after delivery.
We remind you that, in accordance with the Consumer Law, a customer who withdraws from a contract and returns a Product purchased from our Store "is responsible for the reduction in value of the item as a result of its use in the manner beyond what is necessary to ascertain the nature, characteristics, and functioning of things. In the opinion of WOCiK, the consumer can check the properties of the Product in the same way as he could do it in a regular store (WOCIK Guide "Online Shopping" 2017).
The buyer can therefore check that the Product is as described, complete and free of defects, just as they would in a stationary store. The Store is not obliged to return the full cost of the Goods if the returned goods have traces of use that go beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Consequences of withdrawal from the contract
In case of withdrawal from this contract, we will refund to the buyer all payments received from him, including the costs of shipping the goods, provided that the returned goods do not have traces of use that go beyond in excess of the necessary statements its nature, characteristics and functioning, and in particular it is not damaged or soiled (with the exception of additional costs associated with the delivery method chosen by the customer, other than the cheapest conventional delivery method offered in our online store) immediately and in any case no later than 14 days from the date on which we were informed of the decision to exercise the right to withdraw from this contract. We will refund the payment using the same means of payment used by the customer in the original transaction, unless the customer has expressly agreed otherwise; in any case, the client will not incur any fees in connection with this return.
Please note that we may withhold refunds until we receive the Product or you provide us with proof of return, whichever comes first.
Please ship the Product back to: Aquamonkey Sp. s o. O. st. Palisadowa 20/22, 01-940 Warszawa immediately and in any case no later than 30 days from the date on which we were informed of the withdrawal from the sales contract. The deadline is considered met if the Product is sent back before the expiration of the 30-day period. Please note that the customer will have to bear the direct costs of returning the goods.
Warranty against product defects
According to Art. 556 of the Civil Code Act of April 23, 1964 The seller is liable to the buyer if the Goods sold have a physical or legal defect. The seller is released from liability under the warranty if the buyer knew about the defect at the time of the conclusion of the contract.
On the basis of Art. 558 of the Civil Code of the Russian Federation, if the Goods are sold to a buyer who is not a consumer, the Seller's liability under the guarantee is excluded. A consumer is also understood to mean a natural person who enters into a contract directly related to his business activities, when it is clear from the content of this contract that he is not of a professional nature for this person, arising, in particular, from the subject of his business activities, are available on the basis of provisions on Central register and information on economic activity.
The delivery of the Goods within the framework of the exercise of the rights under the guarantee for defects is at the expense of the Seller.
The Seller is liable under the warranty if the defect is discovered within two years from the date of delivery of the Goods to the buyer.
Notification of Product defects can be submitted to us by filling out the Complaint form available on this page. Using this form is not mandatory. The customer can send a report of Product defects to us electronically at the email address: [email protected] or in writing to the address of our headquarters
If the item sold is defective, the buyer may apply for a price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the buyer replaces the defective item with a non-defective item or removes the defective item. defect. This limitation does not apply if the product has already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the product with a product free of defects or to eliminate the defect.
The Buyer has the right, instead of eliminating the defect offered by the Seller, to demand the replacement of the goods with a defect-free one or, instead of replacing the goods, to demand the elimination of the defect, unless bringing the goods into conformity with the conclusion of the contract by the method chosen by the customer is impossible or would require excessive costs compared to the method offered by the Seller.
The buyer cannot withdraw from the contract if the defect is minor
If necessary for the assessment of physical defects, the Goods must be delivered to the following address: Aquapolis Sp. s o. O. st. Palisadova 20/22, 01-940 Warsaw.
The seller responds to the buyer's request within 14 calendar days from the date of its receipt. Failure to consider the application within the specified period is tantamount to its acceptance.
The Seller covers the costs of removing defects or replacing the Goods with a new one.